Helpdesk-3 is our service desk software. A tool for Service Desk Management that more than 10 years ago implements the concepts of Incident Management, Problem Management and Knowledge Management, just as ITIL methodology proposes today.
This is a configurable service desk software that supports users in any area of expertise, be IT, telecommunications, services or otherwise. Helpdesk-3 meets the IT support, and can be used in Shared Services Center (SSC), or any business area that centralizes internal or external customer care.
Tree Tools - This is IT. Rua do Semeador, 439 - Software Park - CIC 81270-050 - Curitiba - PR - Brazil +55 41 3544-8733